RETURNS & REFUNDS
Let’s help with your order.
Contact Ruchi Nilayam for help with damaged parcels, incorrect items, cancellations and refund enquiries.
Something not quite right?
If your parcel arrives damaged or an item appears incorrect, contact our kitchen with your order details and clear photos of the parcel, label and product. This helps the team understand your concern.
Changes and cancellations
Need to change your selection or delivery details? Contact our kitchen as soon as possible. The available options depend on the preparation and dispatch status of your order.
Return and refund enquiries
Please speak to our team before sending any item back. The business will confirm eligibility, next steps and any applicable refund arrangements for your order. Approved time limits and full policy terms will be added here once confirmed.